Utilities

Utilities COVID-19 Update (06-01

-2020)

The Utilities Department continues to monitor the impacts of COVID-19 and is committed in minimizing any disruptions to our operations.  We encourage all of our customers to refer to State, Local, and Federal officials for information regarding the virus and for guidance on precautions.

The Utilities Business Office is open to the public for customers conducting essential business.

Customers are encouraged to pay their bills online through their bank’s Bill Pay feature or our UniPay service, or to use the provided return envelope to mail a check to our automated processing facility. At this time, we are not accepting cash for Utility Bill Payments.

  1. New Water & Wastewater Rates - May 1, 2020

    Water and wastewater rates have changed, effective May 1, 2020. These new rates will appear in June utility bills. Due to the COVID-19 situation, the Water Commissioners have deferred the seasonal rate for residential customers for two months. New Rates...
  2. Immediate Mandatory Water Restrictions Imposed to Protect Water Supply

    Due to lack of precipitation, decreasing reservoir storage, increased water demand and reduced stream flow in the Ipswich River the Water Department must impose mandatory water restrictions. Read on...
  3. New Water & Wastewater Rates - May 1, 2020

    Water and wastewater rates have changed, effective May 1, 2020, These new rates will appear in June utility bills. Due to the COVID-19 situation, the Water Commissioners have deferred the seasonal rate for residential customers for two months. New Rates...
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The Ipswich Utilities Department serves approximately 7,200 Electric Light Department customers, as well as another 5,000 customers of the Water and Wastewater Departments.


The following utilities are available in Ipswich:

Visit the Ipswich Electric Light Department page to learn about electric generation and distribution in Ipswich.  Find information about rates, service requirements, and incentives available for energy efficiency, renewable energy, and electric vehicles.
Wastewater Department
Visit the Ipswich Wastewater Department page to learn about the sewer collection system and treatment process that handles the wastewater generated by its customers.  View information on rates and tips to properly handle fats, oils and grease (FOG).
Water Department
Visit the Ipswich Water Department page to learn more about the Ipswich water system, created in 1894.  Find information about rates, water quality and the 93 mile distribution system.
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Utilities Business Office
272 High Street
Ipswich, MA 01938

Phone: (978) 356-6635

Office Hours
Mon.
8am-7pm
Tue. - Thu.
8am-4pm
Fri.
8am-12pm

Pay Utility Bills
UniPay Gold
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